​​This agreement applies between you, the user of this website, and EzDocs Online (trading as EzDocs Online), the owner of this website. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the website. If you do not agree to be bound by these terms and conditions, you must stop using the website immediately.

www.ezdocs.online is a trading name of EzDocs Online, a company registered in Hong Kong. Registered Office: Room C, 2/F, Capital Trade Centre, 62 Tsun Yip Street, Kwun Tong, Hong Kong.

 

​

1. Introduction & Agreement to Terms

Welcome to EzDocs Online. These Terms & Conditions (“Terms”) govern your access to and use of our website, applications, and services. By using our services, you agree to these Terms. If you do not agree, please do not use our services.

These Terms constitute a legal agreement between you (“you” or “the customer”) and EzDocs Online (“we,” “our,” or “us”).

​​

​

2. About EzDocs Online & Services Provided

EzDocs Online is a privately owned company that assists customers in preparing, reviewing, and submitting travel-related documents, such as visas, permits, and other application forms.

Please Note: We do not issue visas or make decisions regarding approval. Those decisions are made solely by the relevant government authority.

​

3. No Government Affiliation

EzDocs Online is not affiliated with, endorsed by, or acting on behalf of any government, embassy, or consulate. We provide application assistance and document facilitation services only. All official government fees, where applicable, are separate from our service fees and will be clearly disclosed.

​

4. Changes & Updates to Services

We may update, modify, or discontinue parts of our services without prior notice. We may also release updates to our website or systems for security, compliance, or performance reasons; you may be required to use the latest version to continue receiving service.

​​

​

5. User Responsibilities & Eligibility

To use our services, you must:

• Be at least 18 years old or have parental/guardian consent.

• Provide true, complete, and up-to-date information.

• Confirm that your passport and other documents meet destination requirements (many countries require at least 6 months’ validity beyond your travel date).

• Review all completed applications immediately upon receipt and notify us of any errors within 24 hours.

​​

​

6. Service Process & Limitations

Our role is to help prepare and submit your application based on the details you provide. We cannot:

• Guarantee the approval of your application.

• Influence government processing times.

• Prevent additional documentation requests from authorities.

​​

​

7. Payment Terms, Refunds & Cancellations

Payments: All fees must be paid in full before we process your application.

Refunds:

• If we have not yet begun processing your order, you may request a full refund within 24 hours of payment.

• If processing has started, refunds may be partial to cover the work already performed.

• Government fees are non-refundable once submitted to the authority.

Cancellations: Requests must be submitted via email to our customer support team.

​​

​

8. Delivery of Services & Timelines

We will begin processing your order upon payment confirmation. Delivery timelines are estimates only and depend on the accuracy of your information and government processing times. We are not responsible for delays caused by third parties.

​​

​

9. Errors & Corrections Policy

If you discover an error in your completed application that was caused by our mistake, we will correct it at no extra cost. However, if the error results from incorrect information you provided, additional fees may apply for the correction.

​​

​

10. User Content & Intellectual Property

You retain ownership of any content you provide to us (e.g., reviews, testimonials, photos). However, you grant EzDocs Online a worldwide, royalty-free license to use, display, and share this content for service and promotional purposes.

All website content, text, graphics, and software remain the property of EzDocs Online and may not be used without our written permission.

​​

​

11. Third-Party Services & Links

Our website may contain links to other websites or services not controlled by EzDocs Online. We are not responsible for their content, policies, or actions.

​​

​

12. Acceptable Use Policy (Prohibited Activities)

You agree not to:

• Violate any applicable laws.

• Submit false, misleading, or fraudulent applications.

• Interfere with, hack, or attempt to disrupt our systems.

• Upload harmful code (e.g., viruses, spyware).

• Use our content without express permission.

​​

​

13. Disclaimers & No Guarantee of Approval

We provide services “as is” without warranties of any kind. We cannot promise:

• Approval of your application.

• Exact processing times.

• That government websites or portals will always be operational.

​​

​

Important Notice About Using EzDocs Online

By using our services, you agree and understand the following:

We Are Not a Government Agency EzDocs Online is a private company and is not owned, operated, endorsed, or affiliated with any government or government agency. Even if you receive official-looking documents (like visas or permits) through us, you are not dealing directly with a government entity.

​

We Don’t Provide Legal Advice The information on our website and in our communications is for general informational purposes only. We do not provide legal or regulatory advice, and using our service does not replace speaking with a qualified legal professional. If you are unsure about the requirements for your travel or legal documents, we recommend consulting a lawyer.

​

How We Communicate With You When you choose to work with EzDocs Online, you grant us permission to contact you through:

• Email (including unencrypted emails)

• Phone calls or text messages

• Live chat or messages through our website or mobile app

​

These communications may involve sharing personal information, as explained in our Privacy Policy. While we do our best to protect your data, you understand that transmitting information over the internet or phone carries risks outside our control.

​

You Are Our Customer – Not the Government’s When you use our services, you are entering a direct business relationship with EzDocs Online. This means you are buying products and services from us, not from any government.

​

🙌 In Short: We are here to make your document process easier, but we are not the government, and we do not give legal advice. You are responsible for ensuring you meet all legal and travel requirements, and we are here to assist you along the way.

​​

​

14. Limitation of Liability

Our maximum liability to you will not exceed the total fees paid for the specific service in question. We are not responsible for indirect losses such as missed flights, hotel costs, or other related expenses.

​​

​

15. Governing Law & Jurisdiction

These Terms are governed by the laws of [Insert State/Country]. Disputes will be handled in the courts located in our principal place of business, unless otherwise required by law.

​​

​

16. Dispute Resolution

We aim to resolve issues quickly.

• Informal Resolution: Both parties will attempt to resolve disputes informally within 30 days.

• Formal Resolution: If no agreement is reached, disputes may be taken to small claims court (if eligible) or a court with appropriate jurisdiction.

​​

​

17. Privacy Policy

a. Information We Collect

• Name, contact information, and passport details.

• Payment information (handled securely by payment processors).

• Communication records and submitted documents.

b. How We Use Your Information

• To prepare and process your application.

• To communicate with you about your order.

• To improve our services.

c. Sharing Your Information

• Only with relevant authorities to process your request.

• As required by law or to prevent fraud.

d. Data Security

• We use reasonable safeguards to protect your information but cannot guarantee complete security over the internet.

e. Your Rights

• You may request access to, correction of, or deletion of your personal data, where permitted by law.

​​

​

18. Cookies & Website Usage

We may use cookies to improve your browsing experience. You can disable cookies in your browser settings, though some features may not work properly.

​​

​

19. Changes to These Terms

We may update these Terms at any time. Significant changes will be announced on our website before they take effect.

​​

​

20. Contact Information

For questions or concerns, please contact us at: EzDocs Online Email: [inquiries@ezdocs.online]